Samfos Health – Merton

“Samfos Health – Merton is a domiciliary care service providing personal care and support to people living in their own homes.”

“ ”

“This was the first assessment of this service since it registered with the Care Quality Commission. We undertook a comprehensive assessment covering all quality statements under the 5 key questions.”

“ ”

“People felt safe receiving care from Samfos Health – Merton. Recruitment processes, staff training, supervision and competency checks were in place to support safe care delivery and ensure suitable staff were employed who had the knowledge and skills to undertake their duties. Staff were aware of their responsibility to work with people to manage risks and had good working relationships with partner agencies to provide consistent, coordinated care.”

“ ”

“Care planning was person-centred, with clear information about people’s needs, preferences and consent. Families told us they were involved in care decisions and kept informed, and people’s culture, faith and communication needs were considered when matching staff. We received mixed feedback from people about the timeliness of their calls, and some staff reported not enough travel time between appointments. However, the provider had undertaken work to make improvements in this area and call monitoring data showed very few late visits.”

“ ”

“There were clear governance processes in place to monitor quality and drive improvement. People and relatives gave positive feedback about the management team, describing them as approachable and accessible, although staff feedback about management support was mixed. The management team took on board this feedback and told us they would consider how they could improve support for staff. The provider worked in partnership with the wider health and social care services to ensure people received coordinated holistic care and support.”