Leys Consultants

“Leys Consultants is a homecare agency providing personal care support to people in their own homes. At the time of our assessment there were 4 people using the service.”

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“This service was previously registered at a different address. At the last inspection they were rated requires improvement and were in breach of legal regulation relating to staffing and good governance. At this assessment, improvements had been made and the provider was no longer in breach of legal regulations.”

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“People received safe care that met their needs. Assessments were undertaken to identify people’s support needs and any risks to their safety. Management plans were in place which provided staff with clear information about how to support people safely.”

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“There were sufficient staff in post. Safe recruitment practices were in place and staff completed their mandatory training. Staff felt well supported and received regular supervision. They told us the management team were approachable and accessible, and they felt comfortable speaking openly.”

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“Due to the size of the service some of the systems in place to review compliance with key performance indicators were informal and if the business was to grow, these would need to be formalised. For example, there was not an electronic call monitoring system in place and this was still being done manually through review of daily notes. There was not an overarching system to track compliance with spot checks and supervisions, and telephone monitoring calls were not documented. Whilst a tracking system was not in place, we saw evidence that these processes were undertaken to review the quality and safety of care delivery.”