Noblesse Care Ltd

“This on-site inspection was announced, and we gave the provider 23 hours’ notice. This was because we needed to be sure the registered manager would be available to support this assessment.”

“We conducted our on-site assessment of this service on 13 November 2023.”

“We looked at all 5 key questions and 34 quality statements during this assessment. Based on the findings of this schemes inaugural CQC assessment we have rated them good overall.”

“Staff and managers understood their responsibilities in safeguarding people from abuse and protecting them from harm. Risks to people were assessed and the provider encouraged positive risk taking, where people were able to live independent lives safe from harm. Staff followed current best practice guidelines regarding the prevention and control of infection. There were robust recruitment checks in place.”

“People’s healthcare needs were met, and they received access to support as required.”

“Staff treated people as individuals and with respect. They supported people to be as independent as possible and upheld their human rights. People were supported to have choice and control and were able to make decisions about how their care and support was provided.”

“Care plans were person centred and individual to people’s needs. People received equal access to services.”

“The provider operated good governance and oversight systems which were used to identify areas of improvement.”