Concord Care Services
Unit 119, Kingspark Business Centre 152-178, Kingston Road, New Malden, KT3 3ST · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2020.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Kingston upon Thames
- Run by: Concord Care Services Ltd
The inspection record
Rated Good overall. Report published 9 April 2025.
“Date of assessment: 31 March to 4 April 2025. Concord Care Services is a care at home service providing support to people living with a range of needs, including those living with dementia, people with physical disabilities, people with a learning disability and/or autism and people with mental health needs. At the time of our assessment 1 person was receiving support with their personal care.”
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“We undertook this assessment due to the time since our last inspection. In total we reviewed 7 quality statements. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.”
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“People received safe care. An initial assessment was undertaken to review people’s care and support needs, and how they wished to be cared for. Staff assessed risks to people’s health and safety and supported them to minimise those risks.”
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“People received support from consistent staff who had the knowledge and skills to undertake their role. Safe recruitment practices were in place, and staff completed a programme of mandatory training. Staff were regularly supervised and supported.”
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“Staff made sure they obtained people’s consent prior to providing support and liaised with those allocated to make best interests decisions when a person did not have the capacity to consent. Staff were respectful of people’s preferences and beliefs and ensured people’s human rights were upheld.”
Older reports from the CQC's previous inspection approach
Inspected 21 March 2022, rated Good
Frequently asked questions
What services does Concord Care Services provide?
Concord Care Services is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Concord Care Services registered in?
Concord Care Services is registered in the Kingston upon Thames local authority area.
What is Concord Care Services's CQC rating?
Concord Care Services is rated Good by the Care Quality Commission (report published 9 April 2025). The full CQC inspection report is available at cqc.org.uk/location/1-9781027959.
Who owns Concord Care Services?
Concord Care Services is operated by Concord Care Services Ltd.
When was Concord Care Services last inspected?
The Care Quality Commission published its latest report on Concord Care Services on 9 April 2025.
Where is Concord Care Services located?
Concord Care Services is located in New Malden, United Kingdom.
When did Concord Care Services register with CQC?
Concord Care Services first registered on 3 December 2020.
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Location
Home-care agencies near New Malden
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Badges & awards
Information disclaimer. Information regarding Concord Care Services is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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