Park House

“Park House is a homecare agency. They provide personal care support to people in their own homes. This includes supported living settings. This report specifically looks at the domiciliary care provided to people in their own homes. At the time of our assessment one person was receiving live-in personal care support.”

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“A separate report can be found on our website relating to the personal care support provided to people in their supported living settings.”

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“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the domiciliary service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.”

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“People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.”

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“People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff understood and worked within the principles of the Mental Capacity Act 2005. However, care records lacked detailed information about people’s capacity and decision-making processes. The registered manager assured us this information would be reviewed and included.”

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“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it.”

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“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Managers provided hands on care and knew the people using their service well. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers regularly reviewed the quality and safety of care delivery through a programme of regular spot checks.”