My Homecare Sutton and Surrey

“Systems were in place to ensure people were kept safe from avoidable harm. Clear risk assessments and management plans were in place, informing staff about how to care and support the person.”

“People received support from care workers who knew them well and had the skills and knowledge to meet their needs. Care workers were offered and encouraged to attend a range of training courses to develop their knowledge and skills, this included courses specific to people’s diagnosis.”

“People and staff from all backgrounds were welcome at the service and there was a drive to improve staff’s knowledge of different religions and cultures, so people and staff received support that was respectful and free from discrimination.”

“A skilled and compassionate leadership team was in place, with clear oversight of the service. They were accessible and developed good working relationships with their care workers and people using the service. Care workers individual needs were taken into account and staff felt well supported.”

“There was a clear governance system in place and a commitment to continuous improvement. Thorough processes were in place to review the quality and safety of care delivery and make improvements where required.”