London Care (Westminster)

“We looked at all the quality statements for safe and well-led and a selection of quality statements for the remaining key questions of effective, caring and responsive. We were satisfied that enough improvements had been made to assessing and mitigating risks to the health and safety of people using the service. In addition, systems and processes were being operated effectively to monitor and improve the quality and safety of the service. This meant the provider was no longer in breach of any regulations and the overall rating for this service is now good.”

“People received a safe service, were protected from abuse or neglect and had their human rights promoted. The service followed safe recruitment processes and there were enough staff deployed to support people. There were effective processes to ensure people’s medicines were managed and administered safely. Care and risk management plans were individual and met the needs of people using the service. Staff knew people well and understood how they liked to be supported with their individual needs. There was a clear management structure and staff felt supported in their roles. The provider sought feedback from people, relatives and staff and used this to develop the service. There were effective systems in place to monitor the quality of the service and identify when improvements were required.”