STANDBY24 LTD

“We carried out this assessment because it was newly registered in December 2023 and had not yet been inspected or rated.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right support, right care, right culture.”

“People received a safe service, were protected from abuse or neglect and had their human rights promoted. Robust recruitment procedures were followed. There were sufficient staff to meet people’s needs and keep them safe. Risks to people were assessed and their safety was monitored and managed. Accidents and incidents were monitored and analysed, so lessons could be learned and recurrences avoided. Medicines were managed and administered safely. Staff followed effective infection control procedures.”

“People had their needs assessed and support packages were compiled to meet their individual requirements. People were supported to live healthy and safe lifestyles and to access healthcare professionals, as needed. Staff understood the Mental Capacity Act 2005 and made sure people consented to their care and support. People were supported in the least restrictive way possible and had maximum choice and control of their lives.”

“Care plans were regularly reviewed and kept up to date. Leaders carried out regular spot checks and audits. People were supported to make a complaint if needed and they were listened to and responded to appropriately. Information from complaints, comments or concerns was used to help drive improvement.”

“People received a personalised service and were involved in all aspects of their care and support. Staff made sure people were encouraged to do as much for themselves as possible. Information was accessible and available to people in a format suitable for their communication needs. Equality and diversity were consistently promoted and respected for everyone.”