HomeLink Healthcare Limited
London Head Office Mimet House, 5 Praed Street, London, W2 1NJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since June 2016.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Westminster
- Registered manager: Tracy Jepson
- Run by: HomeLink Healthcare Limited
The inspection record
Rated Good overall. Report published 6 March 2026.
“HomeLink Healthcare Limited provides Hospital at Home services including Virtual Wards for both Hospital and Community Health services across the country. This means they provide care at home for people who are too well to be in a hospital bed but not yet well enough to be at home without clinical support. This service helps free up hospital beds, whilst also having a positive impact on people’s physical and mental wellbeing.”
“The service mostly provides support from registered nurses, physiotherapists and healthcare workers. These staff provide clinical support such as IV antibiotics, wound care and collar care, as well as supporting people with physiotherapy and equipment. Most people only use the service for a few weeks before they are either discharged fully or discharged over to the community health and social care teams.”
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“Date of assessment: 3 September to 17 October 2025. At the time of our assessment approximately 40 people were receiving support with the regulated activity of personal care and/or treatment of disease, disorder or injury.”
“The last rating for this service was good (report published 19 February 2019). We carried out this assessment because of the length of time since the last inspection. We looked at all the quality statements and the overall rating for this service remains good.”
“People received a safe service, were protected from abuse or neglect and had their human rights promoted. Robust recruitment procedures were followed. There were sufficient skilled staff to meet people’s needs and keep them safe. Risks to people were assessed and they were kept safe. Accidents and incidents were monitored and analysed, so lessons could be learned and recurrences avoided. Medicines were managed and administered safely. Staff followed effective infection control procedures.”
“People had their needs assessed and support packages were compiled to meet their individual requirements. People were supported to live healthy and safe lifestyles and had access to other healthcare professionals, as needed. Staff understood the Mental Capacity Act 2005 and made sure people consented to their care and support. People were supported in the least restrictive way possible and had maximum choice and control of their lives.”
“Managers carried out regular spot checks and audits. People were supported to make a complaint if needed. They were listened to and responded to appropriately. Information from complaints, comments or concerns was used to help drive improvement.”
“People received a personalised service and were involved in all aspects of their care and support. Staff made sure people were encouraged to do as much for themselves as possible. Information was accessible and available to people in a format suitable for their communication needs. Equality and diversity were consistently promoted and respected for everyone.”
Older reports from the CQC's previous inspection approach
Inspected 22 January 2019, rated Good
Frequently asked questions
What services does HomeLink Healthcare Limited provide?
HomeLink Healthcare Limited is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is HomeLink Healthcare Limited registered in?
HomeLink Healthcare Limited is registered in the Westminster local authority area.
What is HomeLink Healthcare Limited's CQC rating?
HomeLink Healthcare Limited is rated Good by the Care Quality Commission (report published 6 March 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2682998956.
Who is the registered manager at HomeLink Healthcare Limited?
The registered manager is Tracy Jepson.
When was HomeLink Healthcare Limited last inspected?
The Care Quality Commission published its latest report on HomeLink Healthcare Limited on 6 March 2026.
Where is HomeLink Healthcare Limited located?
HomeLink Healthcare Limited is located in London, United Kingdom.
When did HomeLink Healthcare Limited register with CQC?
HomeLink Healthcare Limited first registered on 3 June 2016.
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Information disclaimer. Information regarding HomeLink Healthcare Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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