Healthvision UK Ltd – North Kensington

“HealthVision UK Ltd – North Kensington is a home care agency registered for personal care. At the time of this assessment 458 people were being supported with personal care in their own homes. We looked at all 5 key questions but we did not assess all quality statements during this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We assessed the service because the last ratings inspection was more than 5 years ago. In addition, there were a number of concerns raised by staff members, about the service during 2023.”

“The assessment was carried out by 1 assessor, 2 inspectors and 4 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. It included on-site and off-site activities and took place between 29 January and 26 February 2024. We visited the office on 31 January and spoke to the nominated individual, registered manager and other office-based staff. We met and spoke with 1 care worker and sent surveys to all the staff, although we only received 6 responses. The Experts by Experience made 69 calls on 7 February and spoke with 25 people using the service and 12 relatives.”