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Unclaimed listing CQC record · synced 13 October 2026

Everlife (Wiltshire)

Station Approach, Trowbridge, BA14 8HW · View on map

This is the agency's office. Care is delivered in clients' own homes.

Dementia home carePersonal care
Regulated by CQC · England Full report on the CQC website
Good Overall rating
InadequateRequires improvementGoodOutstanding

The CQC says: “The service is performing well and meeting our expectations.” Read the CQC report

Safe GoodEffective GoodCaring GoodResponsive GoodWell-led Good

Report published 22 October 2025

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since November 2016.
  • Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, children, substance misuse and eating disorders
  • Local authority: Wiltshire
  • Registered manager: Emma-Jane Louise Couch
  • Run by: Saren Limited

The inspection record

Rated Good overall. Report published 22 October 2025.

“Everlife (Wiltshire) is a domiciliary care agency providing the regulated activity personal care to adults and adults with learning disabilities. At the time of our assessment there were 40 people receiving a regulated service. We visited the service on 21 July 2025. The inspection was carried out because of the time since the last assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance The Care Quality Commission follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Providers must also ensure they have an understanding of “stopping over medicating of people with a learning disability and autistic people” (STOMP).”

“People felt safe and staff were aware of their responsibilities to identify and report potential abuse. Staff received safeguarding training and were confident any concerns raised would be properly dealt with. Staff worked with people to assess any risks they faced. There were detailed risk management plans, which gave staff clear guidance on what to do to support people safely.”

Show the full assessment summaryHide the rest of the summary

“There were enough staff to meet people’s needs, and people were supported by a consistent staff team. People were complimentary about the staff and positive relationships had been developed. Staff had been recruited safely with all pre-employment checks completed prior to them starting. People had a comprehensive care plan, which they helped devise and review regularly.”

The Care Quality Commission · Read the CQC report

Older reports from the CQC's previous inspection approach

Inspected 14 February 2018, rated Good

Frequently asked questions

What services does Everlife (Wiltshire) provide?

Everlife (Wiltshire) is registered with the Care Quality Commission to provide dementia home care and personal care.

Which local authority is Everlife (Wiltshire) registered in?

Everlife (Wiltshire) is registered in the Wiltshire local authority area.

What is Everlife (Wiltshire)'s CQC rating?

Everlife (Wiltshire) is rated Good by the Care Quality Commission (report published 22 October 2025). The full CQC inspection report is available at cqc.org.uk/location/1-3091310886.

Who is the registered manager at Everlife (Wiltshire)?

The registered manager is Emma-Jane Louise Couch.

Who owns Everlife (Wiltshire)?

Everlife (Wiltshire) is operated by Saren Limited.

When was Everlife (Wiltshire) last inspected?

The Care Quality Commission published its latest report on Everlife (Wiltshire) on 22 October 2025.

Where is Everlife (Wiltshire) located?

Everlife (Wiltshire) is located in Trowbridge, United Kingdom.

When did Everlife (Wiltshire) register with CQC?

Everlife (Wiltshire) first registered on 23 November 2016.

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Location

Station Approach, Trowbridge, BA14 8HWOpen in Google Maps

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Information disclaimer. Information regarding Everlife (Wiltshire) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.