Third Hand Care
Unit 5, Abbey Business Park, Monks Walk, Farnham, Surrey, GU9 8HT · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2018.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Surrey
- Registered manager: Melinda Tsitsi Appleyard
- Run by: Third Hand Healthcare Ltd
The inspection record
Rated Good overall. Report published 9 December 2025.
“Date of Assessment: 20 November 2025 to 27 November 2025 with site visit on 20 November 2025. Third Hand Healthcare Ltd is a domiciliary care agency that provides personal care to people living in their own homes. At the time of this inspection 120 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
“People told us their care needs were met, and they liked the staff who supported them. They said the staff were kind and caring and treated them with respect. However, they raised concerns in a number of areas in relation to communication, timeliness and consistency of care workers.”
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“There was oversight in place to monitor missed, late and cancelled calls. People were treated with kindness and compassion. The provider supported staff wellbeing and staff were encouraged to give feedback. Staff were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders were visible and supportive, helping staff develop in their roles. People received care and support from staff who were trained and qualified to meet their needs. Appropriate recruitment checks were in place to help ensure staff employed were suitable to care for people safely. There were governance systems in place to monitor the quality of the service, and these were mostly effective.”
“This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. At the time of our inspection a manager was in post and registered with the Care Quality Commission.”
Older reports from the CQC's previous inspection approach
Inspected 11 May 2021, rated Good
Inspected 16 December 2019, rated Requires improvement
Inspected 2 May 2019, rated Inadequate
Frequently asked questions
What services does Third Hand Care provide?
Third Hand Care is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Third Hand Care registered in?
Third Hand Care is registered in the Surrey local authority area.
What is Third Hand Care's CQC rating?
Third Hand Care is rated Good by the Care Quality Commission (report published 9 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-5270342065.
Who is the registered manager at Third Hand Care?
The registered manager is Melinda Tsitsi Appleyard.
Who owns Third Hand Care?
Third Hand Care is operated by Third Hand Healthcare Ltd.
When was Third Hand Care last inspected?
The Care Quality Commission published its latest report on Third Hand Care on 9 December 2025.
Where is Third Hand Care located?
Third Hand Care is located in Farnham, United Kingdom.
When did Third Hand Care register with CQC?
Third Hand Care first registered on 29 May 2018.
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Information disclaimer. Information regarding Third Hand Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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