Sylvian Care Farnham

“People were protected from abuse and avoidable harm. The provider had a positive learning culture and systems to record, investigate and respond to accidents and incidents These systems were used effectively, and lessons were shared with staff to support continuous learning and improvement. Leaders and staff understood their responsibility to report and investigate safeguarding concerns.”

“Care and support were effective and outcomes were consistently positive. People’s needs were assessed comprehensively before care commenced and were reviewed regularly to ensure support remained appropriate and responsive to change. Staff worked in line with evidence‑based practice and in partnership with health and social care professionals to ensure joined‑up care and continuity.”

“Leaders had clear governance arrangements and used audits, feedback and performance information to monitor quality and drive improvements. The culture was open, inclusive and supportive, with a strong focus on staff wellbeing and development.”