Promised Care Limited

“The service was registered with CQC on 9 January 2020. This was the first assessment of the service.”

“The service is registered to provide care for older people, younger adults, dementia, mental health, people with an eating disorder, sensory impairment, physical disability.”

“The provider lacked clear governance, and staff roles were unclear. Quality assurance systems existed but were not fully utilised at the time of assessment. While the provider aimed to deliver good care, relying on staff in unclear roles showed a lack of understanding of the registered manager’s responsibilities, which could affect the service’s ability to meet regulatory requirements. However, because the registered manager was hands-on and had a reliable, consistent staff member delivering care, the risk of people receiving unsafe care was reduced.”

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“People were cared for in a safe manner and their needs met. Assessments were undertaken on risks to people’s health and well-being. Staff followed guidance put in place and provided care safely. Staffing levels were appropriate and people received care as planned. Staff were vetted and before they started delivering care.”

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“People took part in the assessing and reviewing of their needs and developing of care plans. Staff provided care as planned and supported people to maintain their independence. People were happy with the quality of care they received. Staff had developed a rapport with the people and knew how they wished to be supported.”

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“Staff were trained and felt supported to undertake their roles. People and staff said the registered manager was approachable. The provider sought feedback from people using the service, relatives and staff and used their views to develop the service.”