Hillingdon

“The last rating for this service was good (published 3 January 2020). The rating has remained good.”

“People received safe care. The provider assessed risks and worked with people and their families to help make sure these risks were managed. People received their medicines safely and as prescribed.”

“There were enough suitable staff to meet people’s needs and keep them safe. Staff had the training and information they needed. Staff felt supported.”

“The provider assessed people’s needs and worked with them to plan care. They monitored people’s health and wellbeing. Staff worked with other professionals to make sure people received the support they needed. The agency provided a range of information to help people understand about their care. The provider obtained people’s consent and offered choices.”

“Staff were kind and supportive. They provided personalised care which met people’s needs and preferences. People were supported to be independent when this was their choice, and it was safe for them.”

“There were effective systems for monitoring and improving quality at the service. The provider learnt from complaints, accidents and incidents. The provider listened to people and asked for their feedback.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting these principles. For example, they found ways to ensure people could communicate their needs and make informed choices. People were supported to develop their skills and independence. Staff advocated for people and supported them to access other services. The provider worked with people and their relatives to develop personalised communication aids.”