Prime Way Care Ltd London

“This assessment was carried out due to the length of time since the previous assessment on 23 January 2019. The service was rated good at the assessment in 2019.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was able to demonstrate they were meeting the principles of right support, right care, right culture. At the time of the assessment the service was not providing support for people with a learning disability.”

“The provider had systems for the investigation of incidents, accidents, complaints and safeguarding with lessons learned to make improvements shared with staff. Risk assessments were developed to provide staff with guidance of how to support the person. Medicines were managed safely and administered as prescribed. The provider had a recruitment process which enabled them to identify appropriate staff.”

“Assessments of people’s care needs were completed, and care plans were reviewed regularly. Staff completed a range of training courses to develop their knowledge and skills to meet people’s care needs.”

“Staff felt they were supported by senior staff and the registered manager. The provider working in partnership with other organisations. The provider had a number of audits they used to monitor the service and implement improvements when identified.”