Alpha Care and Support Services Limited

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People always had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.Where people lacked capacity , the staff involved those close to to people they supported to help reach the best decisions on their behalf. However, although people’s capacity was assessed we did not see how people participating in decisions about their care was recorded. We talked to the provider about the necessity of this and received assurances they were working with people and their next of kin and local authoriites to resolve this.”

“People’s care plans were well written and were from the perspective of the person supported. Plans detailed how to support people with their care, their wishes and preferences and how to manage their anxieties.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity and treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The service supported staff wellbeing.”

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