London Borough Of Ealing

“Date of assessment: 4 December to 15 January 2025. The service is a care at home service providing support to people living in their own homes. At the time of our inspection, the service supported 2 people requiring personal care.”

“People were protected and kept safe. Managers investigated incidents and concerns and took action to address them. Staff understood and managed risks to people. There were enough staff with the right skills, qualifications, and experience. Staff received the training and support they required to ensure the delivery of high-quality care. People were involved in assessments of their needs and in making decisions about their care. Their care plans were regularly reviewed to take account of changes in needs and preferences. Care was based on latest evidence and good practice. Staff treated people with kindness and compassion. They protected people’s privacy and dignity and respected their choices. People were able to make changes to their care and support if they so wished. The service provided information in formats people could understand. Staff ensured people understood their care plans to enable them to give informed consent to care. People received fair and equal treatment and were enabled to provide feedback about their care. The service worked to reduce health and care inequalities through staff training, information and feedback.”