Naidcare
4 Nelson Street, Southend On Sea, Essex, SS1 1EF · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since September 2017.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Southend-on-Sea
- Run by: Naid Care Limited
The inspection record
Rated Requires improvement overall. Report published 10 April 2026.
“Date of assessment: 9 March to 13 March 2026”
“. Naidcare provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 4 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
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“We received concerns in relation to staff training, care plans and risk assessments and governance. As a result, we undertook a responsive assessment to review the key questions of safe and well-led only.”
“We found breaches of regulations in relation to good governance, staffing and fit and proper persons employed. The governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection. Suitable arrangements were not in place to ensure all staff employed were safely recruited. The nominated individual was managing the service in the absence of a registered manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.”
“We have asked the provider for an action plan in response to the concerns found at this assessment. ”
Older reports from the CQC's previous inspection approach
Inspected 16 March 2023, rated Good
Inspected 4 August 2022, rated Requires improvement
Inspected 13 April 2021, rated Requires improvement
Inspected 28 August 2019, rated Requires improvement
Frequently asked questions
What services does Naidcare provide?
Naidcare is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Naidcare registered in?
Naidcare is registered in the Southend-on-Sea local authority area.
What is Naidcare's CQC rating?
Naidcare is rated Requires improvement by the Care Quality Commission (report published 10 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-4288901167.
Who owns Naidcare?
Naidcare is operated by Naid Care Limited.
When was Naidcare last inspected?
The Care Quality Commission published its latest report on Naidcare on 10 April 2026.
Where is Naidcare located?
Naidcare is located in Southend On Sea, United Kingdom.
When did Naidcare register with CQC?
Naidcare first registered on 20 September 2017.
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Location
Home-care agencies near Southend On Sea
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Information disclaimer. Information regarding Naidcare is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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