First Point 24

“An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it.”

“First Point 24 provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 72 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out our on-site responsive assessment on 06 May 2025, offsite activity started on 29 April 2025 and ended on 8 May 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. The registered manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was announced.”