Concept Care Solutions
35 Clarence Street, Southend-on-sea, SS1 1BH · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2020.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Southend-on-Sea
- Registered manager: Edith Ngum Fongho
- Run by: Concept Care Solutions Limited
The inspection record
Rated Requires improvement overall. Report published 16 October 2025.
“Date of assessment: 15 September to 26 September 2025.”
“Concept Care Solutions provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 63 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
Show the full assessment summaryHide the rest of the summary
“We found a breaches of regulations in relation to medicines, safe and effective staffing and good governance. Suitable arrangements were not in place to ensure all staff employed were safely recruited. The registered manager’s governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 15 November 2022, rated Good
Inspected 2 March 2019, rated Good
Inspected 13 September 2016, rated Good
Frequently asked questions
What services does Concept Care Solutions provide?
Concept Care Solutions is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Concept Care Solutions registered in?
Concept Care Solutions is registered in the Southend-on-Sea local authority area.
What is Concept Care Solutions's CQC rating?
Concept Care Solutions is rated Requires improvement by the Care Quality Commission (report published 16 October 2025). The full CQC inspection report is available at cqc.org.uk/location/1-8609761939.
Who is the registered manager at Concept Care Solutions?
The registered manager is Edith Ngum Fongho.
Who owns Concept Care Solutions?
Concept Care Solutions is operated by Concept Care Solutions Limited.
When was Concept Care Solutions last inspected?
The Care Quality Commission published its latest report on Concept Care Solutions on 16 October 2025.
Where is Concept Care Solutions located?
Concept Care Solutions is located in Southend-on-sea, United Kingdom.
When did Concept Care Solutions register with CQC?
Concept Care Solutions first registered on 11 May 2020.
Be the first to review Concept Care Solutions
Location
Home-care agencies near Southend-on-sea
Run Concept Care Solutions?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Information disclaimer. Information regarding Concept Care Solutions is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
01702567430