Link House

“The service had made improvements and was no longer in breach of regulations. Risks to people were now managed well. Risks to people’s safety and wellbeing were assessed and reviewed at regular intervals. This meant staff had access to up to date information about how to manage these risks and keep people safe from injury or harm. Medicines were managed more safely. Record keeping had improved and staff received appropriate support to help them administer medicines safely. Information about people had improved. People’s needs were assessed and reviewed at regular intervals and staff now had up to date information to help them provide the care and support people required. Staff were now provided with regular and relevant training and supervision to help them meet the range of people’s needs and to continuously improve and develop in their role. Governance systems were used more effectively by managers to help them identify any shortfalls in the service.”

“Staff understood how to protect people from the risk of abuse. There were enough staff to support people and meet their needs. Recruitment practice was safe. Infection risks were managed well. People were involved in assessments of their needs. They received care centred on them and their individual needs, including those related to their protected equality characteristics. People were supported to stay healthy and well. People were given information which met their needs. Staff made sure people understood their care, to give informed consent. People were treated equally, fairly, and supported to access the care and support they needed. Staff understood people’s rights and how these should be met. The service was led by experienced managers. Staff were valued and supported with their wellbeing. People and staff were encouraged to raise concerns and these were listened to. There was a culture of learning, improvement, inclusivity and partnership working, focused on supporting people to achieve positive outcomes.”