Master One Care
Trident Court, 1 Oakcroft Road, Chessington, Surrey, KT9 1BD · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since September 2023.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Kingston upon Thames
- Registered manager: Gemma Marie Tear
- Run by: Mi Life Care Services Limited
The inspection record
Rated Good overall. Report published 24 February 2025.
“Date of assessment: 10 to 11 February 2025. The service is a care at home service providing support to people living with a range of needs, including dementia and physical disabilities.”
“People received safe care that met their needs. Staff were aware of their role in safeguarding adults from avoidable harm. They supported people to manage and mitigate any risks to their safety. Staff adhered to safe practices relating to infection prevention and control, and medicines management.”
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“Appropriate recruitment practices were in place to ensure suitable staff were employed. Staff were well supported in their role and completed regular training to ensure their knowledge and skills were up to date with best practice guidance.”
“Staff worked with people to assess their care and support needs. This included identifying what was important to the person and how they preferred care to be delivered. Staff adhered to the Mental Capacity Act (2005) and respected people’s decisions and wishes.”
“Staff were respectful of people’s individual differences and care was provided in a kind, caring and compassionate manner. People received care from a regular team of care workers who knew them well and who they were comfortable receiving care from.”
“There was a supportive management team in place who were approachable. Staff, people and relatives felt comfortable speaking openly with the management team. A clear governance system was in place which regularly reviewed the quality and safety of care delivery. There was a commitment within the staff team to provide high quality person-centred meaningful care. The management team were open to feedback and this was used to inform service development.”
Frequently asked questions
What services does Master One Care provide?
Master One Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Master One Care registered in?
Master One Care is registered in the Kingston upon Thames local authority area.
What is Master One Care's CQC rating?
Master One Care is rated Good by the Care Quality Commission (report published 24 February 2025). The full CQC inspection report is available at cqc.org.uk/location/1-17190654622.
Who is the registered manager at Master One Care?
The registered manager is Gemma Marie Tear.
Who owns Master One Care?
Master One Care is operated by Mi Life Care Services Limited.
When was Master One Care last inspected?
The Care Quality Commission published its latest report on Master One Care on 24 February 2025.
Where is Master One Care located?
Master One Care is located in Chessington, United Kingdom.
When did Master One Care register with CQC?
Master One Care first registered on 19 September 2023.
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Home-care agencies near Chessington
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Information disclaimer. Information regarding Master One Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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