KB4Care Limited

“Date of assessment: 16 September to 30 September 2025. KB4Care Ltd is a care at home service providing personal care and support to adults of all ages some of whom were living with dementia and physical disabilities. Not everyone using the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of this assessment there were 38 people receiving care and support. This was the first assessment of the service and we reviewed all key questions and quality statements. The outcome of this assessment was a rating for the service.”

“The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider worked with people and healthcare partners to understand what being safe meant to them and the best way for this to be achieved. The provider shared concerns quickly and appropriately. The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs which was safe, supportive and enabled people to do the things which mattered to them. The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Staff training information was not well organised and although members of staff had accessed all required training and development courses needed to provide safe care and support, the provider needed to improve how they managed their training records so it was all maintained in a single system for easy reference and access. Medicines were managed safely. The provider had policies and processes in place to monitor and review the administration of medicines. Members of staff received training to administer medicines safely and they confirmed they knew what to do in the event of a medication error.”