Bloom Lilly Healthcare Limited

“Recruitment processes were robust and reliable. Sufficient staff were available to visit individuals at home safely and according to their preferred schedules. Staff members were well-prepared, having received thorough training and orientation. Detailed risk evaluations addressed both the physical and emotional well-being of the people. Staff did not routinely administer medicine to people, but they were trained and competency assessed should they need to. Systems and processes ensured lessons were learned to drive service improvement.”

“People and families were actively involved in planning care, with consideration of their communication styles, personal preferences, and health conditions. Care delivery followed current best practices and evidence-based approaches. Where support was needed nutritional needs were met and food choices respected.”

“Staff well-being was supported by the provider. Privacy and individuality were respected, and personal choices were honoured. People were encouraged to stay connected with their communities and maintain meaningful relationships.”

“People were informed about how to give feedback or make complaints, and they trusted the management team to respond effectively. Care was delivered in line with peoples assessed needs and preferences. People were included in making decisions about their care.”

“Staff expressed positive feedback in their confidence in the registered manager, and staff said they feel saft safe to voice concerns. The provider fulfilled their responsibilities, including reporting all required incidents to the CQC.”