Caring Personal Assistants Ltd – Head Office

“People’s quality of life was enhanced by the service’s culture of improvement and inclusivity. The service’s vision and values were well understood by staff and clearly embedded in the way care was delivered. The registered manager and staff had built a strong, visible person‑centred culture, and all staff we spoke with fully supported this approach. Staff told us the management team was knowledgeable, inspired a caring culture and led by example.”

“People were supported to have maximum choice and control over their lives. Staff worked in the least restrictive way possible and in people’s best interests, and the service’s policies and systems supported this approach. The service also worked with people to plan for periods of distress, ensuring any restrictions were used only when absolutely necessary.”

“Care records were accurate, detailed and regularly updated to reflect people’s changing needs, preferences and aspirations. Medicines were managed safely, and there were enough staff with the right skills, qualifications and experience to provide a safe and personalised service.”

“Staff and managers were clear about their roles and showed real passion for the support they delivered, ensuring people were involved in all decisions about their lives. We saw examples of exceptionally personalised care, and improvements in people’s health and wellbeing. This was underpinned by strong governance and excellent management oversight.”