Hedgerow Homecare

“The provider assessed people’s needs and risks to their safety and wellbeing. They created personalised care plans. People were involved in assessments and made choices about their care. Staff understood how to keep people safe and manage risks. The provider worked with external professionals to review people’s care and make changes when needed.”

“There were enough suitable staff. People were cared for by the same regular staff. The provider carried out checks on staff as part of their recruitment. Staff completed a range of training. Managers assessed staff competencies, knowledge and skills. Staff felt well supported and enjoyed working for the agency.”

“People received personalised care which met their needs and preferences. They were supported to stay independent when this was safe. They made choices about their care. Staff arrived on time and followed care plans. Staff alerted others when they identified concerns or were worried someone was ill. People received their medicines safely and as prescribed. Staff worked closely with other healthcare professionals to ensure people received holistic care and support.”

“There were effective systems for monitoring and improving the quality of the service. People using the service and other stakeholders were asked to feedback about their experience. Managers reviewed and learnt from accidents, incidents and complaints.”