Greenhurst Care

“People consistently experienced exceptionally high-quality, person-centred care and told us they felt safe, valued and respected. Risks were proactively managed through detailed, personalised care planning and strong partnership working, enabling early intervention and avoiding unnecessary hospital admissions. Medicines were managed safely and robust governance systems ensured incidents were reviewed and used for learning.”

“People and relatives provided highly positive feedback, consistently describing staff as kind, compassionate and respectful. There was a strong, embedded culture of dignity, with people supported to maintain independence, make choices and remain connected to their communities. Staff knew people well and adapted care to meet their changing needs, including communication and sensory requirements. The service was supported by a stable, well-trained and motivated staff team. Staffing arrangements promoted continuity and allowed time to deliver unrushed, meaningful care. Staff felt valued and supported through regular supervision, training and an open culture. Recruitment processes were robust, ensuring staff shared the service’s values and high standards.”

“Leadership was visible, compassionate and highly effective. Leaders were directly involved in care delivery and demonstrated a strong commitment to continuous improvement, innovation and partnership working. Feedback from people, relatives and professionals was consistently positive. There were no breaches of regulations or enforcement actions. Overall, the service demonstrated a culture of person-centred care, where high standards were consistently achieved through strong leadership and a commitment to outstanding outcomes.”