Care U Care Ltd

“There were 13 people using the service when we carried out the assessment, and 10 were receiving personal care.”

“During the assessment we contacted 6 people or their relatives, and 10 care staff for their feedback about how people’s personal care needs were being met.”

“We looked at 29 quality statements and found that people received care, and support that was safe, and provided by professional, competent, and well-trained staff. The provider recruited staff appropriately, and people were enabled, and supported to take acceptable risks in a proactive, encouraging, manner that enhanced their quality of life. This also reduced their social isolation. People received support from staff who worked well as a team, and provided joined up, integrated care. This included involving external healthcare professionals. The provider promoted a holistic approach to care, and this enhanced people’s independence, by giving them choices. This was regarding the service they received, and control over when they received it. The service recorded people’s consent to care, and treatment, and they were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to encourage, and drive improved experiences, and outcomes for people. People, and their relatives told us the service was well managed, and the staff treated people with kindness, compassion, and as individuals, making sure they received equitable service experiences. The service was well led, with good governance, and effective monitoring systems. At the last assessment, the service was rated overall requires improvement with requires improvement in safe, effective, responsive, and well-led. Caring was rated good. At this assessment, the rating has improved to overall good, with good in safe, effective, caring, responsive, and well led.”