Bravo Care Branch

“There were 69 people using the service when we carried out the assessment, all of which were receiving personal care. The assessment was carried out by 1 inspector.”

“During the assessment we contacted 11 people or their relatives, and 25 care staff for their feedback about the service.”

“We looked at 12 quality statements and found that people received a safe service, which was provided by staff who were professional, competent, and well-trained staff. They were appropriately recruited, and people were supported, and enabled to take acceptable risks in a proactive, encouraging, way that enhanced their quality of life. It also reduced their social isolation. Staff worked well as a team, when supporting people, and provided joined up, integrated care. External healthcare professionals were also included in this. The provider had an integrated approach to care which promoted, maintained, and enhanced people’s independence, by giving them choices regarding the service they received, and control over when they received it. The service received people’s consent to treatment, and they were encouraged, and supported to maintain healthier diets. The support provided was monitored to encourage people’s improved outcomes. People, and their relatives said the service was professionally managed, and the staff treated people with kindness, compassion, and as individuals, making sure they received equitable experiences of the service. The service was well led, had good governance, and effective monitoring systems, which were currently being updated. At the last assessment, the service was rated overall good with requires improvement in well-led. At this assessment, the rating remained overall good, with good in safe, caring, responsive, and well led.”