Walfinch Chiswick, Hammersmith & Kensington

“There were 29 people using the service when we carried out the assessment, of which 11 were receiving personal care. The assessment was carried out by 1 assessor.”

“During the assessment we contacted 6 people or their relatives, and 16 care staff for their feedback about the service.”

“We looked at 34 quality statements and found that the service people received was very safe, and provided by extremely competent, professional, and well-trained staff. Staff were appropriately recruited, and they supported, and enabled people to take acceptable risks in an encouraging, proactive way which enhanced people’s quality of life. People were supported by staff who worked very well as a team to provide joined up, and integrated care, including involving external healthcare professionals. This promoted a holistic approach to maintain, and promote people’s independence, give them choices regarding the service they received, and control over when they received it. They gave their consent to treatment, were encouraged, and supported to have healthier diets, and all support was monitored to encourage outcomes improvement. People, and their relatives could not speak highly enough of the way the service was managed, and the staff employed, who treated people with kindness, and compassion, as individuals, making sure they received equitable service experiences. The service was very well led, with excellent governance, and highly effective monitoring systems. This was the first assessment since the service was registered.”