Aurora Home Care Ltd

“We identified areas requiring improvement in governance, risk assessments and care planning. Risk assessments were often incomplete or absent, and care records lacked person-centred detail about preferences, aspirations, and health goals. There was no evidence of significant harm, but these issues posed an ongoing risk if not addressed. Systems for monitoring outcomes and learning from incidents were underdeveloped, and medicines management required some improvement and better oversight. These shortfalls meant the provider could not fully demonstrate safe and effective care, despite staff knowing people well and mitigating risks in practice.”

“The registered manager acted promptly to address concerns during the inspection and has begun implementing improvements, including strengthening audit systems and planning additional training. The pace of change and improvement needed increasing. We have asked the provider for an action plan in response to the concerns found at this assessment.”

“The provider had started introducing Oliver McGowan training to support people with a learning disability. Governance systems, including audits and medicines oversight, were still being developed and need to be embedded to ensure sustainable improvement.”

“Staff demonstrated a good awareness of people’s needs and people we spoke with gave generally positive feedback. This included regarding staff reliability, kindness, call times, personal preferences and needs.”

“Staffing levels were safe and there was no evidence of missed or significantly late calls. There were effective processes in place for ensuring safety in this area.”

“The registered manager was open about the challenges facing the service and had taken some steps to make recent improvements, such as additional supervisors in post.”