Allura Care Ltd

“At the time of our assessment, 29 people were receiving support with personal care.”

“The last rating for this service was requires improvement (Published 22 March 2023). At the last assessment, we identified breaches of legal regulations relating to person-centred care and good governance. At this assessment, we found the provider was no longer breaching legal regulations. The new rating for this service is good.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right support, right care, right culture. However, some staff needed to complete additional training to ensure they had the skills to support people with a learning disability. We discussed this with the registered manager who explained they had a schedule for staff to complete this training.”

“People received safe care. Staff assessed risks to their safety and wellbeing. People were supported to be independent and take risks when they wanted, and this was safe to do so. The provider supported people to have safe transitions between services. There were enough staff. Staff arrived on time and provided good quality care.”

“The provider assessed and planned for people’s needs. People and their relatives were involved in assessments and reviews of care. Staff monitored people’s wellbeing and reported concerns to external healthcare partners when needed. People consented to their care and treatment.”

“Staff were kind, polite and had good relationships with people. Staff felt supported and enjoyed working for the agency.”

“The provider ensured people had information about their care. Staff understood how each person communicated and provided information and choices in ways people could understand. People’s rights and individuality were respected.”

“The provider worked well with others to ensure they followed best practice. There were effective systems for monitoring and improving the quality of the service. The provider responded to accidents, incidents and things that went wrong. They supported staff to learn from these.”