Westfield Residential Home

“People and relatives were largely positive about the quality of care, kindness of staff and the atmosphere within the home. Staff and healthcare professionals consistently described caring relationships and a service that worked well with external healthcare partners to support people’s wellbeing.”

“People told us they felt safe living at the home and we found examples of effective partnership working, responsive support when people became unwell, and person-centred care tailored to people’s preferences and needs. The home was clean, welcoming and staff generally knew people well. Leaders had introduced a range of improvements following changes in ownership and management, including the implementation of an electronic care planning system, new audits and strengthened governance arrangements.”

“However, the assessment identified areas where further improvement was needed. During the transition from paper records to the electronic care planning system, some care records, risk assessments and monitoring documentation were incomplete or not always easy to access. Feedback regarding staffing levels and response times, particularly at night, was mixed, with some relatives reporting delays when people required assistance.”

“Following inspection feedback, leaders responded promptly and provided evidence of actions taken, including record reconciliation, enhanced auditing, additional risk alerts, medicines improvements, training oversight and strengthened governance systems. These actions demonstrated a commitment to improvement. However, they were not yet fully embedded at the time of our inspection visit. Overall, the service demonstrated a caring culture with approachable leaders and committed staff.”