Kirkella Mansions Residential Home

“Kirkella Mansions Residential Home is a residential care home. At the time of the inspection, 21 people were living at the service.”

“Since the last inspection, improvements had been made to risk assessments relating to people’s health and safety, medicines management, governance systems and record keeping.”

“People were safe. A strong learning culture underpinned the service. Meetings with staff encouraged open communication and sharing of lessons learnt. Feedback from professionals was positive. Care plans had detailed risk assessments. Medicines were administered as prescribed.”

“People received highly personalised care which was most appropriate for them. People’s wishes were met. People’s individual needs were assessed, monitored and reviewed. Staff described a strong team ethos. People were supported to access and attend health appointments. People received regular appointments from visiting professionals. People had consented to their care and support.”

“People told us they were treated with kindness. The culture of support offered to staff encourage high-quality care delivery for people. Staff recognised and acknowledged this connection.”

“There was a strong sense of shared direction and community across the whole service, with people, relatives and staff all having equal contributions. Staff were led by an ethos to prioritise and deliver safe, high-quality care. Regular audits took place to support the governance and management of the service.”