Redstacks

“At the last inspection we found two breaches of regulation relating to safe care and governance. At this inspection the service is no longer in breach of regulations.”

“Care was safe and well managed. Safeguarding procedures were understood and embedded in daily practice.”

“The environment was clean, well maintained and dementia friendly. Regular safety checks took place. Personalised rooms reflected people’s identities.”

“Staffing levels were appropriate and consistent. Staff spoke positively about teamworking. They told us they felt valued and listened to.”

“Care was delivered in line with evidence-based guidance. Staff worked well with external professionals, ensuring timely referrals and co-ordinated care.”

“People were supported to maintain their independence and enjoyed personal activities relevant to them.”

“Governance systems were effective, with regular audits and structured and planned oversight. This encouraged continuous improvement. However, there were gaps in the recording of medicines needing a body map and checks in employment histories.”

“Overall, there was a strong culture of kindness, safety and personalised care at Redstacks. The stable, dedicated workforce along with visible and involved managers ensured a well-run and compassionate service committed to ongoing improvement.”