Well Springs Nursing Home

“People did not always receive safe, effective and person-centred care. We identified concerns relating to the management of risks, medicines, admissions, safeguarding oversight, care planning and end-of-life planning. In some cases, people did not receive care in line with their assessed needs, identified risks were not always effectively managed, and opportunities to learn from incidents and improve practice had been missed. People's experiences were not always consistent. Care was sometimes task-focused, and people were not always fully involved in decisions about their care and support. Opportunities to promote choice, independence, meaningful engagement and community involvement were not always available to everyone, particularly people with reduced mobility or those who spent much of their time in their bedrooms. Systems used to monitor quality and safety had not identified a number of the concerns found during our assessment, which meant the provider could not always demonstrate effective oversight of the service.”

“However, people, relatives and professionals were generally positive about the service and told us staff were kind, caring and approachable. People told us they felt safe. Staff knew people well and understood their histories, preferences and communication needs, and relatives described managers as responsive and willing to listen to concerns. The provider worked effectively with healthcare professionals and community partners to support people's needs. People had access to healthcare services, nutritious meals and a clean, well-maintained environment. Staff felt supported by managers and benefited from wellbeing initiatives, training opportunities and recognition schemes. The provider also demonstrated a commitment to improvement through participation in research projects, development programmes and wider sector partnerships.”

“Following the assessment, the provider responded positively to the feedback received and had already begun taking action to address the shortfalls identified.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.  ”