Malvern Nursing Home

“Systems and processes were in place for governance and to maintain oversight of the service. However, these were not robust. Medicines were not managed safely. Improvements were required to the Environment. Fire safety and Personal Emergency Evacuation Plans (PEEPs) were a concern.”

“The registered manager responded swiftly when these concerns were brought to their attention.”

“Malvern Nursing Home had a committed and inclusive staff team. They understood their roles in safeguarding people if they had a concern. They promoted equality, diversity, and inclusion in their daily practice, ensuring everyone was treated with dignity and respect regardless of background, culture, or personal identity.”

“People were treated with kindness and respect. We observed staff interacting with people and they were caring. People had access to meaningful activities and took part in social interests.”

“The provider worked in partnership with other organisations including community groups, to meet people’s needs.”