The Moors Care Centre

“Date of Assessment: 4 February to 10 February 2025. The service is a residential nursing home providing support and accommodation to adults of all ages. Risks to people were well managed. Staff understood their responsibilities in safeguarding people from abuse. The building was clean and well-maintained. Staff received the support, supervision and training they needed to carry out their roles effectively. Systems were in place to safely administer and store medicines. People’s needs were assessed and reviewed regularly. People’s nutrition and hydration needs were met. Staff had a good understanding of people’s health needs; there was a proactive approach to maintaining and improving people’s health. Managers and staff treated people with kindness, empathy and compassion and respected their privacy and dignity. People’s choices and independence were encouraged and promoted. Staff told us they enjoyed working at the home and that the registered manager and provider were supportive and flexible. The registered manager and staff were committed to providing responsive person-centred care and maintaining a culture that valued people as individuals. Staff, and people who used the service, were very positive about the registered manager and the way the service was organised and managed. The provider and registered manager had a range of monitoring, oversight and support systems in place. Staff and managers worked well with health care and other professionals. They had a good understanding of when referrals to other health care professionals or services were required and took appropriate action promptly. At the last inspection the provider was in breach of the legal regulation in relation to governance. Improvements were found at this inspection and the provider was no longer in breach of this regulation.”