The Coach House Nursing Home

“People's needs were assessed and reviewed regularly, and staff worked effectively with healthcare professionals to support positive outcomes. Staff treated people with kindness, dignity and respect and involved them in decisions about their care and support. People and their relatives were consistently positive about the quality of care provided and told us they felt safe, well supported, and listened to.”

“The service was well-led. The provider promoted an open and positive culture and maintained oversight through a range of audits, checks, and governance systems. Learning from incidents, feedback and quality monitoring was used to drive improvements and support positive outcomes for people. Staff spoke positively about the support they received and told us they felt confident raising concerns if needed.”

“Throughout the assessment, the provider was responsive to feedback and acted promptly where opportunities for further improvement were identified. This included enhancements to environmental oversight and medicines governance processes, demonstrating a commitment to continuous improvement.”