Riverside Court

“Date of assessment: 30 October to 29 November 2024. This included site visits on 30 October, 8 November and 15 November 2024. We identified 3 breaches of legal regulations concerning people’s access to visitors, safe care and treatment, and good governance. By restricting visitor access at mealtimes, the service did not always support appropriate visitation for people. The service did not always safely manage people’s medicines. The service’s governance systems had failed to identify the concerns we raised during our assessment. However, people felt safe living at Riverside Court. They spoke highly of the staff. Staff were recruited safely. People’s needs were assessed and regularly reviewed. Staff understood their safeguarding responsibilities. People had access to a range of healthcare professionals. We received positive feedback from people, staff and visiting professionals about the registered manager. Immediate steps were taken by the service to rectify the concerns we identified during our assessment.”