The Glades at Moorville

“The Glades at Moorville is a residential care home providing personal care for up to 5 people. People supported may be autistic or living with a learning disability. The assessment was completed between 30 January and 19 February 2024. A site visit to gather people’s experiences and observe care practices was carried out on 13 December 2023. At the time of our assessment there were 5 people using the service. We met 2 people who lived at The Glades and spoke with them about their care and support. We also contacted 5 people’s relatives to ask their views following our visit. During our visit we also spoke with a director,2 registered managers, a deputy manager and 2 care staff. We looked at 16 quality statements Safeguarding; Involving people to manage risks; Safe and effective staffing; Assessing needs; Consent to care and treatment; Kindness, compassion and dignity; Independence choice and control; Care provision integration and continuity; Equity in experiences and outcomes; Shared direction and culture; Capable, compassionate, and inclusive leaders; Freedom to speak up; Workforce equality, diversity and inclusion; Governance and assurance; Partnerships and communities and Learning improvement and innovation. The last rating for this service was Requires Improvement in Well Led and Good overall, published 25 August 2017. We found the service had improved and is now rated Good in all areas.”