Moorville House

“Right support”

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Restrictions were reviewed and creative solutions sought to reduce their use.”

“Staff maintained exceptional focus on people's strengths and promoted what they could do, this meant people had a fulfilling and meaningful everyday life and opportunities for new experiences. People were supported by staff to achieve their aspirations and pursue their interests.”

“Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes. People played an active role in maintaining their own health and wellbeing. All restraint and restrictions were recorded and reviewed. Staff learned from these incidents and actions were taken to reduce the chances of people becoming distressed.”

“Right Care”

“Staff wanted to support people to have fulfilling lives and to see people achieve their goals and dreams for the future. The provider made sure people got all the information they needed in an accessible way for them, to make decisions about their care and support while feeling comfortable and safe.”

“Staff demonstrated effective skills in communication and behavioural support strategies. Staffing levels were adjusted to suit the needs and choices of people. People's needs were assessed holistically and modelled on best practice, considering individualised approaches to deliver the best outcomes for people.”

“People's equality and diverse needs were consistently promoted. Staff understood people's individual needs and a multi-cultural workforce provided culturally appropriate care. Staff protected people from poor care and abuse and worked well with other agencies to do so.”

“People's individual needs were met by the adaptation, design and decoration of the home. The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs.”

“Right culture”

“People led fully inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the provider, management and staff team. It was very clear staff were enormously proud of the work they did in supporting people. People received exceptionally good quality care and support because trained staff and specialists who genuinely cared about people, could meet their needs and wishes”

“People were supported by staff who fully understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received exceptionally compassionate and empowering care that was tailored to their individual needs.”