Support for Living Limited – 246 Haymill Close

“We conducted the visit in relation to concerns we had received about safety. During the assessment we found the provider had responded to these concerns and worked with the local authority to make improvements. However, we identified other areas which required improvement.”

“The last rating for this service was requires improvement (published 21 June 2023). The service remains requires improvement.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“The service was not able to demonstrate how they were meeting all the underpinning principles of right support, right care, right culture.”

“We identified breaches of 3 Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 relating to person-centred care, dignity and respect and good governance. We also identified other areas where improvements were needed. We discussed these with senior managers, and they gave us assurances of the actions they were taking. We did not assess all quality statements at this inspection. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We have asked the provider for an action plan in response to the concerns found at this assessment.”