Support for Living Limited – 25/27 Haymill Close

“The last rating for this service was good (published 6 December 2018). This assessment was conducted because the length of time since our last rating. Following this assessment, the rating remains good.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.”

“People lived in a safe, clean and well-maintained environment.”

“Staff supported people to take their medicines safely and as prescribed. Staff worked with other professionals to assess, plan for and meet people’s needs, including their healthcare needs. Staff assessed risks to people’s safety and wellbeing. Staff monitored people’s wellbeing and responded appropriately when their needs changed.”

“Staff supported people to understand information, to communicate and make choices. They assisted people to take part in a range of different activities which reflected their preferences and needs.”

“There were enough staff to keep people safe and meet their needs. Staff had the training and information they needed to provide evidence-based care. Staff communicated well with each other. Staff felt supported and happy working at the service.”

“There were effective systems for monitoring and improving the quality of the service. These included asking stakeholders for feedback. Senior managers had good governance oversight and worked closely with staff to monitor and meet people’s needs.”