Elm Lodge

“This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.”

“We carried out 2 unannounced visits on 19 and 20 March 2024 as part of this assessment. The visits were conducted by 2 inspectors, a nurse specialist advisor, a member of the CQC medicines team and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.”

“We spoke with 19 people who lived at the service and 1 visiting relative. We received written feedback from 4 other relatives. We observed how people were being cared for and supported. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.”

“We spoke with staff on duty, looked at the environment, how medicines were being managed and looked at records used by the provider for managing the service. These included care records, staff records and audits.”