R-H-P Outreach Services – South Norwood Hill
155 South Norwood Hill, London, SE25 6DE · View on map
Overview
Key facts
The inspection record
Overall
Good
Report published 5 December 2025
“Dates of inspection: 17 November 2025.”
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“R-H-P Outreach Services – South Norwood Hill is a residential care home providing accommodation and personal care. The care home can accommodate up to 5 people. At the time of our inspection 3 people with mental health needs were living at the home.”
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“The last rating for this service was requires improvement [published 19 September 2022] with breaches of regulation in relation to safe care and treatment. We undertook this responsive assessment to check the provider had followed the action plan we had required them to send us after their last inspection to show us they had addressed all the concerns we had identified and were no longer in breach of the regulations.”
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“For this inspection, we reviewed all 15 quality statements related to the 2 key questions, Is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.”
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“Based on the findings of this inspection we have changed their overall rating from requires improvement to good. This was because the provider had made enough improvements since their last assessment and were no longer in breach of regulations in relation to safe care and treatment.”
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“People received their medicines on time from staff who were trained to do so. People were kept safe and protected from avoidable harm. Staff understood safeguarding procedures and how to keep people safe, including from potential risks. The provider operated safe staff recruitment practices and there were enough staff employed to keep people safe. Staff received appropriate training and support they needed to perform their roles and responsibilities well. Risks in relation to infection control were safely managed.”
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“There was a positive culture in the home where people were encouraged to maintain and develop their independent living skills. Staff and people felt they could speak up and their voice would be heard. Managers and staff worked closely with local community health and social care professionals to support people.”
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“The provider ensured that staff were safe and suitable to provide care and support by operating a robust recruitment process, on-going training and regular supervision.”
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“People’s care was person-centred and regularly reviewed. The provider ensured that they worked with health and social care professionals when supporting people. Staff ensured that people’s environments were clean and safe.”
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“The service had an open culture within which the views of people, relatives and staff were encouraged, welcomed and acted upon. People were supported to be as independent as possible and skills around activities for daily living were taught.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
R-H-P Outreach Services – South Norwood Hill entered the official register.
Rated Good overall
Report published 5 December 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 5 July 2022, rated Requires improvement
Inspected 6 February 2020, rated Requires improvement
Registration details
Location
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Frequently asked questions
What types of care is R-H-P Outreach Services – South Norwood Hill registered for?
R-H-P Outreach Services – South Norwood Hill is registered with the Care Quality Commission (CQC) to provide Residential Care. Listed specialisms include Mental Health.
How many Rooms does R-H-P Outreach Services – South Norwood Hill have?
There are 5 Single Rooms.
What is R-H-P Outreach Services – South Norwood Hill's CQC rating?
R-H-P Outreach Services – South Norwood Hill is rated Good by the Care Quality Commission (report published 5 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-5910224399.
How many beds does R-H-P Outreach Services – South Norwood Hill have?
R-H-P Outreach Services – South Norwood Hill is registered for 5 beds.
Who is the registered manager at R-H-P Outreach Services – South Norwood Hill?
The registered manager is Mrs Debra Carlotta Christie.
When was R-H-P Outreach Services – South Norwood Hill last inspected?
The Care Quality Commission published its latest report on R-H-P Outreach Services – South Norwood Hill on 5 December 2025.
Where is R-H-P Outreach Services – South Norwood Hill located?
R-H-P Outreach Services – South Norwood Hill is located in London, United Kingdom.
When did R-H-P Outreach Services – South Norwood Hill register with CQC?
R-H-P Outreach Services – South Norwood Hill first registered on 6 February 2019.
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Information disclaimer. Information regarding R-H-P Outreach Services – South Norwood Hill is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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