Parkview Nursing Home

“This inspection found no evidence of harm or significant risks to people. The concerns raised were investigated as a safeguarding investigation by the local authority, no evidence was found to substantiate the allegations made. Our findings at this inspection agreed with those findings and no concerns were identified. The overall rating for the service remains Good.”

“People described the care as good and people were supported and treated with dignity and respect. The feedback was positive about the caring nature of staff and their compassionate approach. People were involved in decisions about their day to day lives and staff respected people's choices.”

“People were kept safe. Staff demonstrated they knew how to raise safeguarding concerns and were aware of the processes to follow to keep people safe.”

“Risk management strategies were in place to assist staff to help people to manage identified risks which included identifying triggers for behaviours that may cause distress. Risk management plans helped staff as well as the person to minimise risks but included positive risk taking.”

“The service was following safe infection prevention and control procedures to keep people safe.”

“A wide range of comprehensive audits took place to ensure the quality of the service was maintained.”