The Manse Residential Care Home

“Information about people’s needs had improved. People now received care and support focussed on their individual needs, including those related to their protected equality characteristics. Risks to people’s safety were better managed. Staff now had detailed information about how to reduce these risks and keep people safe. Actions had been taken to reduce risk to people posed by the environment. The safety of the environment was better maintained through regular servicing and maintenance of safety systems and equipment. Staffing levels had increased and staff were now provided with regular training and supervision to help them meet people’s needs. People’s medicines were better managed and they received these as prescribed. The staff team now made sure people’s privacy and dignity was maintained at all times. Governance systems were more effective and used regularly to check the safety and quality of the care and support provided to people. Learning from investigations of safety events was now shared with the staff team to help them continually improve their practice.”

“Systems were in place to protect people from risk of abuse. Recruitment practice was safe and only suitable staff were employed by the service. Infection risks were managed well and staff followed current practice.”

“Staff understood people’s rights and how these should be met. Staff made sure people understood their care and supported them to give their informed consent. People were treated equally, fairly, and supported to access care and support that met their needs. People’s care and risk management plans were reviewed regularly to ensure these remained safe and effective.”

“The service was managed well. People and staff were encouraged to raise concerns in confidence, and these were listened to and acted on. Staff were valued and supported with their wellbeing. There was a culture of learning, inclusivity and partnership working at the service, focused on supporting people to achieve positive outcomes.”