Leighton Rose Care Home

“People received care from staff who knew them well and understood their individual needs. Staff worked effectively with healthcare professionals to support people’s health and wellbeing, and care planning reflected people’s preferences, strengths and goals. We observed kind, caring and respectful interactions throughout the assessment and received positive feedback from people and relatives about the quality of care and support provided.”

“People were supported to maintain their independence, make choices about their daily lives and access activities and opportunities that were important to them. Staff responded appropriately to changes in people's needs and leaders promoted a positive culture focused on providing person-centred care. Staff described leaders as approachable, supportive and responsive, and told us they felt well supported in their roles.”

“Whilst people experienced positive outcomes overall, we identified some areas where further improvements were needed. Governance processes had not always identified opportunities to strengthen oversight in a timely way, including aspects of safeguarding reporting, gathering and analysing feedback, and some areas of care documentation. We also received mixed feedback regarding staffing consistency and communication with relatives. Leaders were open and transparent throughout the assessment, took immediate action where concerns were identified and demonstrated a commitment to learning and continuous improvement.”